It is easy these days to get an insurance quote online or via phone directly with an insurance company. Social media is saturated with the ads, the apps, the phone numbers and the actors urging us to make that quick call. It’s also convenient to make a payment for or a change to a policy with an app or over the phone. But have you ever had a poor experience with a claim? Have you called that 1-800 company phone number to ask a question that was not answered or explained to your satisfaction? Have you carried on a lengthy conversation with a mystery insurance person on the other end of the line or have you been transferred repeatedly from one department to another without any resolution? If you speak with a different representative each time you call regarding your account, you need to contact a local Independent Agent.
Why? You’ll get a more accurate insurance quote because we will ask the important questions necessary to find out more about you and what type and amount of insurance you actually need. We won’t give you a ballpark dollar figure grabbed out of the air for your premium amount without first knowing more details about your home, auto and/or business. Those commercials and direct mail flyers which advertise that incredibly low premium don’t have a clue about your specific needs and that dollar amount advertised is sure to increase once they’ve reeled you in as a new customer. As your Independent Agent, we ask the right questions up front so that our customers are not surprised with an increase in premium once the policy is signed and in force. We work for you. If you need a phone number, a name or an address changed, we’ll take care of it. If your bank account information changes, we can handle that, too. When you add or delete a vehicle, we’ll make that change with the company and send you the necessary documents. If you need to file a claim or notify the insurance company that you have a new roof, we’ll make the call. If your premium increases at renewal, we’re here to find the best coverage for you as we quote with several companies, not just one. We are the agent working on your behalf and you are not simply another stranger on the other end of the line.
Why? We’ll politely take your payment over the phone or in our office. If you aren’t able to come to the office, we’ll do our best to accommodate document signing and payment in a way that best fits your schedule. We will do our best to answer your questions and if we can’t find the answer, we’ll take the time to find the answer and call you back. We’ll actually listen to you. Our customer service is better and friendlier and when you call our number, we won’t transfer you to another representative. Each time you call, you’ll get the same personal lines or commercial lines agent who knows and handles your account and appreciates your business. The next time you don’t get an answer to your question or you speak to a representative you can’t understand, find the number of your local Independent Agent and give us a call. You won’t be sorry you did… 940-458-7434
